Frequent questions

Frequently asked questions

Is Vevi Clinic the ideal program for my dental clinic?+

We obviously can't answer that any other way, but we sincerely believe it is. Vevi Clinic is a comprehensive program for managing your dental clinic. By its very nature, it may include features you do not need. Don't worry. You can use only the features you actually need, or those your current management software doesn't provide. As you use it, you will see how simple it is and the advantage of having all your management integrated in a single product. And if you notice that Vevi Clinic lacks a feature that matters to you, don't hesitate: get in touch with us.

It looks like powerful software, is it difficult to use?+

Unlike most management programs, Vevi Clinic has a modern, intuitive and simple interface. Within a few minutes you will feel comfortable with practically the entire program. Naturally, some of its more advanced features may involve a bit more learning. However, Vevi Clinic lets you start using them gradually, automatically performing most tasks, so you can use them from the start and master them perfectly within a few days.

Still not convinced?+

Just try it — we offer 30 days of trial, completely free and without commitment. You will see how the productivity of your dental clinic improves significantly in a very short time.

What if I need help or have a problem?+

The platform has a complete user manual that will answer any questions that may come up, plus a smaller, quicker guide, and if you have any problem you can contact us at any time completely free of charge. We offer comprehensive support, including phone assistance during office hours, as well as a query system you can access directly from the platform. If you have any doubt, get in touch with us and you'll see how our technicians solve your problem right away.

I'm currently using another program, can I move my data to Vevi Clinic?+

We offer a free data import service from your current management software, as long as it can be done automatically and within a reasonable timeframe. Just get in touch with us. Our technicians will study your case and help you with the migration.

You've convinced me... How do I sign up?+

Our sign-up process is entirely online, and very simple. Just enter your details on the registration page. You will automatically get access to our platform, and can try it for free during the first 30 days, with no commitment on your part. If you're happy and want to keep using the product, there's an option in the application to subscribe to the service. You'll just need to provide a bank account to direct-debit your fees, and send us, within 15 days, the direct debit mandate — the document by which you authorize us to charge your account.

How will I pay?+

We offer two payment options — direct debit or prepaid (via PayPal or credit/debit card). If you choose direct debit, each month the fee corresponding to the immediately preceding month will be charged to the account you provided. And if you prefer to pay via PayPal or card, you choose when and how many months to pay for, and can use the platform at no extra charge during the contracted months, purchasing additional months at any time. In both cases, you can check all your invoices from the platform itself.

What if I want to cancel?+

We'd rather you didn't, but if you're really not happy with us we won't put up any obstacles. You can cancel directly from the platform, at any time. You will only be billed for the days you used the service. On top of that, we'll keep your data at no cost for the following 30 days in case you change your mind and wish to keep using the product.

What is this cloud thing?+

Cloud computing is a model that offers software solutions as a service. You won't have to install or maintain the product. With just an internet connection, you can access it from any device. Our team of experts will take care of everything needed to keep your data available at all times.

Is the cloud the ideal solution for my business?+

Without a doubt. Your business isn't computing. Ours is. We make daily backups of your data, protect it from cyberattacks and viruses, and install and maintain the necessary computer systems... all so that Vevi Clinic simply works and you can focus calmly on your business.

Will I have to pay to enjoy product updates?+

No. Your fee includes continuous product updates. In fact, we are constantly improving our platform, and without having to pay or install anything, you'll be able to enjoy new features right away.

Is Vevi Clinic compatible with Veri*factu?+

Yes, Vevi Clinic already has a version available adapted to the Billing Systems Requirements Regulation, approved by Royal Decree 1007/2023 of 5 December, better known as Veri*factu. Just ask our support team to update your account to the certified version. Get in touch with us to request more information or a copy of the product's Veri*factu Certification.

Also, if your tax residence is in the Basque Country, we are also adapted to the TicketBAI system, so you can equally comply with current legislation. Get in touch with us to request more information and have your account updated to the TicketBAI-compatible version.